Policy Updated and Effective 3/17
All Items are Final Sale We Do Not Accept Returns Or Exchanges Due To Our Limited Availability Of The Items From Exclusive Releases. The term "Final Sale" means an item can not be returned or exchanged for change of mind, incorrect fit or any other reason.
Defects or Damaged Items:
Upon receipt, please inspect your order immediately.
Please be sure to inspect your items within 3 days of receiving your delivery for defects or damage. All items are checked for quality workmanship before shipping but human error may occur.
- All defects and issues must be notified via email within the 3 DAY window, and must include order number and images of the issue.
CHANGE OF MIND/CANCELLATION:
All sales are final once an order is placed, you may not cancel orders at a later time for any reason per above. However if we contact you for oversell or delay you do have the option for cancellation.
OVERSELLS & SELLOUTS
Due to the high order volumes on our website at times, it is possible that the site may over sell an item. If this happens, you will receive an email and a full refund from us.
PLEASE READ. IF AN ITEM IS LISTED ANYWHERE IN THE TITLE OR DESCRIPTION AS A "PRE-ORDER OR BACKORDER" THIS MEANS THE ITEM IS NOT READY TO SHIP (ESTIMATED SHIPPING DATE/TIME WILL BE LISTED IN THE DESCRIPTION) IT IS BUYERS RESP. TO READ THE LISTINGS THROUGHLY, CANCELLATIONS WILL BE NOT ACCEPTED AFTER AN ORDER IS PLACED. PLEASE NOTE PRE-ORDER AND BACKORDERS ARE NOT ELIGIBLE FOR ANY TYPE OF SHIPPING UPGRADE.
LOST, STOLEN AND DAMAGED ITEMS
Country Couture is not responsible for lost, stolen or damaged items caused by shipping.